Frequently asked questions

To find out more about our sewage treatment solutions and services, please see some frequently asked questions and answers. If you have a question we haven’t answered here, please contact us, and we’d be happy to help with your enquiry.

What sewage treatment services do you offer?

We offer a complete service, from supply to installation and all maintenance and repair work. We will liaise with your tanker company and carry out all works to your sewage treatment system, offering a hassle-free, hands-off service to all customers.

Where are you based?

We are in Todmorden, West Yorkshire. Our address is:

S & S Site Services Ltd, Unit 1D, Canteen Mill Industrial Estate, Burnley Road, Todmorden, Lancashire OL14 7DR

Do you supply and install sewage treatment systems nationally? Which areas do you cover?

We supply sewage treatment plants across the UK.

Our installation and maintenance services cover the north of England, the Midlands and north and mid-Wales.

Can you offer a sewage treatment system for all kinds of property and site?

Yes, we can design and install wastewater solutions for most requirements. We offer a bespoke service, so every system we specify is designed especially for that particular site and the users’ needs.

 

We are experienced and confident in working on the smallest and most challenging sites so that we can find a solution for every water problem.

Do you work in confined spaces?

Yes, all of our service engineers are fully trained to work in confined spaces.

Do your sewage treatment plants and septic tanks suit fluctuating loads?

Yes, we are experienced in supplying, installing and maintaining sewage treatment solutions for fluctuating loads, for example, high footfall retail environments.

What are your environmental accreditations?

We carry out all installations to Environment Agency standards and site regulations.

How much experience do you have in the sewage industry?

Lots! Our service engineers have a combined experience of over 50 years’ in the wastewater industry, and all of our engineers are fully trained and highly experienced in sewage treatment installation and maintenance.

How quickly can you carry out repairs to sewage treatment plants, septic tanks and pump stations?

All of our engineers carry a comprehensive stock of spare parts for most treatment plants so that we can fix 99% of problems at the first visit. If we spot an issue while we’re carrying out a service or maintenance visit, we can usually resolve it during that visit.

Can you help maintain and repair my sewage treatment plant after installation?

Yes, we offer a lifetime of care and service for your equipment after the initial design and installation. Please see our service packages or speak to a member of our team to find the right care package for your system and requirements.

How can I contact you to discuss my sewage treatment needs?

You can get in touch with us by email – [email protected] or telephone – 01706 813733.

Can I view the system before purchase?

Yes. We can arrange a viewing of a recent installation.

Can I choose the time and date of my service?

Yes. We’ll contact you before the service is due and arrange a time and date that’s convenient for you.

Can I change the date of my service?

Yes, you can move the date of your service. However, please bear in mind services are usually booked in a month in advance, so there may be a delay.

I missed my service. What do I do?

Give us a call on 01706 813733, and we’ll get your service booked in as soon as possible.

Do I need planning permission for a septic tank or sewage treatment plant?

Yes, you need to secure planning permission and building regulations approval for all septic tank and sewage treatment plant installations. For more information, please contact your local council.

Do I need to be in when you come to install or service my sewage treatment solution?

No, as long as we can access the equipment, you don’t need to be there when we attend site. However, if you have any questions about your sewage system, it’s always best to be on-site to speak to our experienced engineers.

Does my septic tank or sewage treatment plant need to be emptied?

When we come to service your equipment, we’ll advise whether it needs emptying or arrange to drain it when we attend site. Most modern small domestic systems only need to be emptied once a year. Large domestic and commercial systems usually require more frequent emptying. Please call us if unsure.

Are sewage treatment plants noisy?

No. As long as your sewage treatment plant is installed correctly, it should operate virtually silently.

Do sewage treatment plants and septic tanks smell bad?

No. Providing it’s been installed correctly, in line with Environment Agency standards, your sewage treatment plant will be odour-free. If you detect an odour, your system probably needs maintenance or repair work. If this occurs, please contact us to arrange a site visit so we can resolve the issue.

Can I build a deck over my treatment tank?

Yes, as long as it’s small and light enough for the engineer to remove it for a service, or for you to remove it before we attend site for a service.

Can rainwater enter my treatment plant?

No, sewage systems and septic tanks must not accept any rainwater, as this would increase the flow rate and affect performance.

Is my septic tank/sewage treatment plant full?

We will advise on our service report if the tank is full. If it is, we can arrange to have it emptied, or you can arrange this yourself.

What happens when my pump is out of warranty?

Our engineers carry a full range of pumps and can usually replace these at the service visit. If the part required is out of warranty, we will ask first before replacing any parts.

Do sewage treatment plants and septic tanks use chemicals?

No, all filtration is natural and chemical-free, making them environmentally friendly and kinder to wildlife and plants.

I have roots growing, can they be removed?

Yes, the service engineer can usually remove roots during a site visit.

START WORKING TOWARDS THE RIGHT WASTEWATER MANAGEMENT FOR YOU

We are confident in ensuring we deliver a service that lives up to expectation and strive to provide a successful and on-going relationship with all our clients.